Shipping & Returns

Shipping Policy

We ship all orders via USPS and UPS, as determined by Herko LLC. Shipping costs are the responsibility of the buyer. Herko LLC is not liable for any delivery delays caused by factors beyond our control, such as natural disasters, strikes, disputes, or any unforeseen events. Please note, shipping times are not guaranteed.

Domestic Shipping

Standard Shipping:$9.99 per shipment (We also ship to APO/FPO/DPO addresses!)
Orders over $70:Free standard shipping
Expedited Shipping:$34.99

Please note: Expedited and Express shipping only affect transit times, not processing times. Time in transit is not guaranteed.

International Shipping

Standard International Shipping: $59.90

All items are carefully packed before being handed over to the carrier. Herko LLC is not responsible for damage incurred during shipping. In case of a damaged package, please retain all packing materials and contact both the carrier and Herko LLC immediately. Do not return the package to us.

Returns and Exchanges

At Herko LLC, we understand that sometimes a product may not meet your expectations. We do not accept returns for dog shampoo and conditioner products.

Returns are accepted within 15 days of delivery if you are not satisfied with the product, if it is the wrong size, or if it does not meet your expectations.
Prior approval from Herko LLC is required before returning any product(s). To request a return, please visit your account page. Kindly specify in the notes section of your request if you would prefer a refund or an exchange. If requesting an exchange, please include the item you'd like to receive as a replacement.
All returned items must be in new, salable condition with all tags, patches, and free from dirt and hair.
Returns that do not meet these conditions may be subject to a restocking fee.

Non-returnable Items

Dog shampoo, conditioner, and custom items are non-returnable.

RMA Process

To begin a return or exchange, please fill out your request within 15 days of receiving your order. The Return Approval form is required to process your return. Products returned without an approval will be returned to the sender.

Approved returns will expire 30 days after issuance, so please make sure to return items promptly.